“We shouldn’t need a complicated user ID with too many numbers and letters. It would be much better if we could log in with an email address instead.” 
Luc, building painter

We kept hearing this type of feedback on our online services. We care deeply about your digital experience and have implemented the Chantier numériccq to improve it.

Over the past few months, we’ve taken steps to understand your reality and your needs. We did so by organizing workshops, undertaking research, and conducting user tests with your colleagues and our partners.  

This is a sampling of what you had to say about our online services: 

“I have no way of viewing my hours worked. I’d like to not have to call to get this information.”
Geneviève, pipe fitter

“I have three account numbers, one for each of my businesses. Needing only one user ID to access all my accounts would be great.”  
Sandra, entrepreneur

You've spoken, we've acted

Why are we getting in touch with you?

Our conversations are important for us to understand your situation and improve our online services to ensure they truly meet your needs. Thanks to what we’ve learned in our discussions and your comments, we will be making it much easier for you to log in to our online services, search for information, and check your hours worked.

Employers will also have access to a more detailed monthly report. You also gave us feedback on the mobile version of our site.  

The Chantier numériccq is a constantly evolving project that will be carried out in phases. In the next few months, we will be unveiling new self-service features as well as new digital tools that are better adapted to your reality. They’ll be more accessible, more secure, more efficient. They’ll also help reduce the risk of errors.  

Want to find out more?

Stay connected! Check out our podcasts, videos, and articles to follow ongoing discussions and get a sneak peek at what’s in store.