The Charter of the French language and its regulations govern the consultation of English-language content.
Support webinars
Register for free now!Are you an employer?
Click here!The improved online services have been launched!
Online services are now available!
- Log in to your file on your mobile device
- Track the status of the requests you submit to customer service
The first time you log in, you have to create a new account and link your existing file.
Watch our tutorial video to provide you with step-by-step instructions on how to create your new account.
Create my new account
Service status
(As of January 23, 2026 14:30)
Estimated wait time on the phone
General
15 min. 20s
Estimated wait time on the phone
Employer
15 min. 27s
Estimated in-person wait time*
15 min. 8s
*Data based on the wait time at the Montreal regional office
Estimated waiting time on the phone - Monthly reports: 21 min. 1s
Online services status: Significant slowdown
In order to better meet your needs, visit Support page to find the best way to contact us depending on your request.
We’re here to support you
Whether you want to learn more about the improved online services, watch tutorial videos, read step-by-step guides, quickly find answers to your questions, or contact our team, you’ll find the support you need.
Keep up to date with the Chantier numériccq
What is the Chantier numéricqq?
The Chantier numéricqq is the ongoing evolution of the CCQ's online services.
Improved online services just for you!
Over the past few months, we’ve taken steps to understand your reality and your needs.
Hours worked in November and December 2025 submitted in January 2026
Preparation for the launch of the improved online services in January 2026
Workers: Get involved in the project today!
To ensure you enjoy a user experience that meets your expectations, your participation is key.
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