The CCQ is implementing systems that are more modern, more reliable, more secure. The goal is to meet your evolving needs and deliver on our commitment to always do better.

To ensure you enjoy a user experience that meets your expectations, your participation is key. 

The online services will be suspended starting at 5 p.m. on December 17, 2025. Here’s what you can do now:

Find out more about the impacts of these changes and what you can do before the services are suspended on December 17.

Here are some of the changes coming to the improved online services:

Starting January 12, 2026: new system, new account

Even if you already have an account, you’ll need to create a new one to access the improved online services. You’ll easily be able to link your file by using your current user ID and password. It will be the simplest way to log in. 

We’ll be here to guide you every step of the way with tutorial videos, an FAQ, and enhanced customer support.

Moreover, call centre hours will be extended and temporary regional offices will open to help you the first time you log in. You’ll receive more information soon. Starting in January, your user experience may be temporarily affected. Some technical adjustments may be required and additional delays are possible.

Please rest assured that we are committed to providing you with high-quality services that are reliable, efficient, and secure.