Yes. Starting on January 12, 2026, you will have to create a new account (even if you already had one) to continue to access the online services. This new account will also allow you to submit the monthly report in the improved online services.

We’ve changed our IT system. As a result, you need to create a new account in this new system. The good news is that the first time you log in, you’ll be able to link your existing client file. Simple tutorial videos are available to guide you.

You must create a new account in the CCQ’s online services.

Make sure to use an email address that you have access to and follow all the verification steps.

If the system tells you that your email address has already been used, that most likely means an account associated with that email already exists.

You should :

1. Make sure you correctly entered your email address (check for typos).
2. If you already had an account, click on “Mot de passe oublié” to get back the access.
3. If you believe someone else used your email address to create an account, contact us for support.

The confirmation code may take a few minutes before appearing in your inbox.

A few tips:

• Check your spam folder.
• Make sure your inbox isn’t full.
• Wait a few minutes and request a new code.

If that still doesn’t work, contact the CCQ’s customer service team to request a new code by email or to verify your registration status.

The code is valid for 10 minutes. After 10 minutes, you’ll need to request a new code.

There are several reasons why a code may not be valid:

• The code has expired (the code is only valid for 10 minutes).
• You may have entered it incorrectly (check for typos).
• You requested several codes. Only the most recent is valid.

Yes. Once you create your account, you will be able to:

• Change your password at any time in the account settings or by using the option to reset your password.
• Change your email address in your account.

You will need a valid email address to create a user account in the CCQ’s improved online services. If you don’t have one:

1. Create one for free using an email service provider such as Gmail, Outlook, etc.
2. Return to the account creation page in the online services to finalize the registration.

During the transition period, the CCQ’s customer service will be extending its operating hours and can provide personalized support by phone or online.

Linking your file enables you to associate your new user account to your existing CCQ file.

This step will allow you to retrieve your information and log in to the improved online services.

Once you link your file, you will be able to:

• Consult your personal information or your organization’s information.
• Log in to the improved online services.
• Submit and manage your monthly reports, according to your authorizations.
• Track your requests and communications with the CCQ.

You only need to link your file once.

You can create your account in the online services using the information on your competency card. You will receive an email with your code to finalize your registration.

Yes. If you haven’t finalized the process to link your file when you create your account, you can do so at a later time.

After you log in to your account, you will be redirected to the page where you can select the method to link your file.

Even though using your former credentials is a quick way to link your file, there are other ways to complete this process. For instance, you can answer security questions to confirm your identity. To do so, select the second option from the list of choices available to you.

If you don’t have the answers to these questions or if the verification process doesn’t work, please contact the CCQ’s customer service. The team will be able to verify your identity and help you finalize the process to link your file.

Yes. You can link:

• Your employee file.
• One or more organization files if you are an employer.
• Your file as a member of an organization (ex.: accounting firm, employer association, etc.).

You’ll see it confirmed in the profile selection page after logging in to your account.

If you cannot confirm your identity by answering security questions, you will need to contact the CCQ’s customer service. Our team will be able to verify your identity using other information or documents.

Once this step complete, you can manually link your file or follow the instructions sent to you.

Yes. If you’ve linked the wrong file or if your role changes, you can remove a file from your account. If you’ve linked a file that is not yours by mistake, you must contact the CCQ’s customer service to remedy the situations.

The CCQ needed to update its obsolete IT systems. This project is therefore essential to ensuring our systems remain reliable and secure.

We also took advantage of the situation to improve the online services to make them more efficient and give you greater control over processes that you’ll be able to track more easily. These changes also minimize the risk of errors and reduce paper waste.

The first phase of the project, launched in January 2026, has significantly improved many features. For instance, you can now:

• Log in to your client file on your mobile device
• Use one user ID for all your accounts
• Enjoy a simpler way to access your data
• Benefit from an enhanced online monthly report
• Streamline the monthly report process
• Submit requests and follow up with customer service online
• Take advantage of a more secure way to access the services 

This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet your needs.

The first phase of the project is scheduled to be launched in January 2026. It will significantly improve many features. For instance, you will be able to:

• Log in to your client file on your mobile device
• Use one user ID for all your accounts
• Enjoy a simpler way to access your data
• Benefit from an enhanced online monthly report
• Streamline the monthly report process
• Submit requests and follow up with customer service online
• Take advantage of a more secure way to access the services 

This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet the needs of employees and employers.

In a large digital project such as this one, customer service response times may be longer than usual and technical adjustments to your file may be required. The customer service team is available to assist you to the best of their ability during this transition. Moreover, additional support is available.

Most of your services in the improved online services remain the same. However, they have been simplified thanks to new tools.

A short transition period may be required because the layout is different than the one you are used to. But some changes will be made progressively. Rest assured that we are here to guide you every step of the way.

In order to make the transition easy, we’re providing you with the following:

• Video tutorials

Since January 12, 2026

• Extended hours at the call centre to help you the first time you log in. Check the operating hours.
• Two temporary regional offices. Consult the addresses and operating hours.

Accounting firms

Take advantage of two phone lines exclusively for personalized guidance:

• 1 888 798-0908: for your questions concerning creating your account, linking your accounting firm’s file, and managing authorizations
• 1 877 973-5383: for your questions concerning submission of monthly reports

Yes. You can access your file using your mobile device.

You can also submit your monthly reports from a tablet or your computer.

The monthly report is an essential tool for employers in the construction industry. The goal of this project was to make it easier to use, minimize the risk of errors, and optimize how the information is processed.

By allowing users to have a clearer overview of the report and automating certain tasks, the monthly reports are now easier and quicker to fill out.

What you can expect:

• A more user-friendly interface for filling information
• Automated calculations to minimize the risk of errors and omissions 
• The option to save a draft, change it, and submit the report at any time
• Real-time processing status
• Data pre-validation with automatic warnings when errors are detected
• The option to copy a previous report when filling out a new one
• Easier archiving and quicker access to previous reports

Yes. The modernized monthly report is the only version available, and all monthly reports will have to be submitted electronically. The goal is to streamline the administrative and regulatory aspects. The goal is to streamline the administrative and regulatory aspects.

You can also use an approved payroll provider. Check the list of our approved partners.

The simplified overview and automated features will save you a significant amount of time. Moreover, any errors are detected prior to submission. In other words, the risk of mistakes and returns from the CCQ will be minimized.

You can contact our help line for employers at 1 877 973-5383 or your employer association.

Videos will also be available on the Chantier numériccq website to assist you in completing or amending a monthly report.

If you do not work with a service provider approved by the CCQ, you must create an account to submit your monthly report. 

Since January 2026, any changes must be made in the client file. You must create an account if you don’t already have one.

Once the monthly report is electronically submitted, you will be able to view your hours worked in your file. 

“Données non conformes” (Invalid data) occurs when the information entered in the monthly report does not match what is in the CCQ’s files.

In the modernized monthly report platform, the cell will turn orange if the system detects invalid data. Depending on what information is incorrect, a message will appear under the cell in question. Place your cursor over the orange cell for more details. To find out more about the invalid data, visit the “Données non conformes” section and click on the exclamation point in the orange circle next to the invalid data in question. Selecting the row to make changes will also display the details of the invalid data.

Modifications to invalid data can be made up to 15 days after the monthly report transmission period. Ex.: You have until February 15 to submit the monthly report for January. You can correct or delete invalid data until March 15. Past this deadline, access to the monthly report will be restricted to read-only and any changes will require an amendment.

Invalid data will not be invoiced.

For more information, watch the “Create and complete a monthly report” video.

Erroneous information submitted by an employer in a monthly report is considered invalid data.

The employer will receive a notification by email to correct or delete erroneous information.

To provide you with high-quality online services, a transition period was required to allow us to upgrade our IT system. As a result, the monthly reports for November and December 2025 were postponed.

The monthly reports for November and December 2025, initially due on January 27, may now be submitted and paid until January 30. No penalties will apply.

No penalties will apply if the reports are submitted via the improved online services by January 30, 2026. 

Statements of account for November and December 2025 will only be available once the monthly reports are submitted and processed in the improved online services. Processing delays may occur. 

The information are processed progressively since January 12, 2026. In the meantime:

• Hours worked in November and December 2025 will only be submitted to the CCQ in January. Employees will have to keep track of their hours worked using their pays stubs.
• Insurance coverage (MÉDIC Construction) will continue during this period.
• Vacation pay was paid as scheduled.

No. MÉDIC Construction still provides coverage during the transition.

In a project as big as this one, we are expecting additional delays. Moreover, technical adjustments may be required.

We recommend you:

• Submit your monthly reports for November and December 2025 by January 30, 2026. 
• Regularly check communications from the CCQ to keep up-to-date and to obtain any support needed.
• Use new online tools once they become available to make managing your monthly reports easier.

Statuses M, F, and L no longer exist. Instead, you must use statuses E, C, or regular, as the case may be.

Concretely:

• M (production machinery) and L (preparation hours) will become status A (voluntary contribution with benefits).
• Status F (paid administrator) will become regular status (regular employee).

For more information about the statuses, please consult the table here.

Statuses M, F, and L ceased to exist when the improved online services were launched on January 12, 2026.

F Status (salaried Administrator with benefits) will no longer appear in monthly reports for the pay period beginning December 28, 2025 (January 2026 monthly report), and will be replaced by Regular status. The Commission de la construction du Québec (CCQ) will not levy union dues from company officers registered with the CCQ.

Company officers must keep their union allegiance on record. When submitting monthly reports as of January 2026, if you are not yet a union member, complete this form. An official signature is required; copies are not accepted.

What is a company officer?

A company officer is someone who plays one of the following roles within your organization and is registered as such with the CCQ: president, director, secretary, vice-president, shareholder, partner and treasurer.

The status guide was updated when the administrative changes entered into effect in January 2026.

Several simple how-to videos are now available, including:

• Create my new account
  
• Navigate my file
  
• Manage my authorizations
  
• Create and modify my monthly report
  
• Modify my monthly report

Webinars will be offered in the next few days. Visit the Support page for more information.

If you have specific questions, you can consult our knowledge base articles.

The call centre has extended its operating hours to provide you with assistance the first time you log in.

Regional offices are also temporarily open to help. Check their location and operating hours.

If you are an accounting firm or an employer/union association, please visit the page dedicated to chantiernumériccq.org to see all the tools available to you.

Call centres are temporarily extending their operating hours to help you the first time you log in to the improved online services.

Monday to Friday, 7:30 a.m. to 7 p.m.

Saturday, 7 a.m. to 1 p.m.

Temporary regional offices

ATTENTION: Temporary office closure on Friday, January 30, 2026, at 4:30 p.m.

Two temporary regional offices are open in Greater Montreal to help you the first time you log in to the improved online services.

• South Shore regional office (Saint-Bruno-de-Montarville)
  1060 Parent St., suite 102
  St-Bruno-de-Montarville (Quebec) J3V 6L8
  
   
  Hours:
  Monday to Friday 
  9:30 a.m. to 3:30 p.m.

• North Shore regional office (Mascouche)
  625 Montée Masson
  Mascouche (Quebec) J7K 2L6
  
  Hours:
  Monday to Friday
  8:30 a.m. to 4:30 p.m.
  
   

The CCQ is dedicated to providing you with high-quality services and has created an employer help line: 1 877 973-5383.  

Le service à la clientèle de la CCQ offre des heures élargies au centre d’appels et dans certains bureaux régionaux pour vous offrir un soutien personnalisé. Consultez la page Soutien pour tous les détails.

Pour le traitement rapide de vos demandes, voici les façons de nous joindre à privilégier par type de service :

Soutien technique aux services en ligne
Appelez-nous au 1 888 842-8282.

Création ou liaison de comptes des services en ligne (SEL)
Utilisez les services en ligne améliorés.
Visionnez les vidéos explicatives.

Rapports mensuels
Utilisez les services en ligne améliorés ou appelez-nous sur la ligne réservée aux employeur(-euse)s au 1 877 979-5383.

Enregistrement d'employeur
Utilisez les services en ligne améliorés ou remplissez le formulaire d’enregistrement sur le site web de la CCQ.

Délivrance de certificat de compétence
Rendez-vous en personne dans l’un de nos bureaux régionaux.

Effective January 12, 2026, your accounting firm will have its own client file. A contact person must have been designated to log in to the client file for the first time. If that has not been done, the person that will be designated must contact the CCQ via the employer help line at 1 877 973-5383 to be listed in the file as the designated contact. 

Your client file will be linked to the employers that have appointed your organization as their accounting firm. The employers linked to you and for whom you are authorized to act (e.g., submit a monthly report) will be grouped together in a single file. The purpose is to make follow-ups and updating your file (contact information, members of your personnel, etc.) easier.

Starting on January 12, 2026, every designated contact, along with members of the accounting firm, must create their own account. Please consult the step-by-step guides available.

• Each member of your personnel will have an account and the ability to access your organization’s file and authorized files. This will enhance security for your clients.
• An easier way to log in.
• Information that is easier to find.
• Greater autonomy to manage your information and resources.
• The ability to easily submit and track requests with the CCQ online.

This new position in the accounting firm plays a key role in the success of the launch. The person designated is the firm’s primary point of contact and receive the information they need to log in to the online services. This person also manages your firm’s authorizations. 

As the designated contact, you are in charge of:

• Adding or removing members of personnel in your firm’s client file.
• Granting members of the personnel access to client files. 
• Validating the list of employers converted by the CCQ to which you are authorized.
• Whenever the firm receives authorizations from a new employer, granting access to the file to other members of the firm.
• Managing the firm's personnel changes and granting authorizations for employers.

• Accounting software: the FC authorization number previously used to submit monthly reports will expire. To submit monthly reports, you will need to access your new account in the improved online services by entering your user ID and password. That’s why someone within your firm needs to be designated as the contact person; they will need to create a new account in January 2026. They will also need to link the firm’s client file and grant authorizations to other members of the personnel, if applicable.Validating the list of employers converted by the CCQ to which you are authorized.
• Monthly reports submitted via the employer file in the online services: if your name is listed as a contact (secondary user) who is authorized to access an employer’s file, you can log in to the account and submit a report via the improved online services. However, it is highly recommended you create a user account to log in to your accounting firm’s account because all the employer files will be grouped together in your authorized files. In sum, a single user ID and password is all that will be needed.

Yes, you can designate another person. This can be done by the designated contact or via the form used to add contacts in your organization.

If the employer listed the accountant/accounting firm in their accounting section, the accountant/accounting firm was automatically linked to this employer. The client does not have to authorize it again. Once your account created and file linked, your contacts and authorizations will be visible in the improved online services in the “Relations et autorisations” section (You must be authorized to the “Relations et autorisations” subject to see this section in the home page menu).

Important: To ensure the link is created, the name, contact information, and address of the contact must correspond to the one in the employer file. If it does not, more than one file may have been created. If the employer does not appear in the contacts section, ask the employer to authorize you via the “Gérer une organisation autorisée” form.

One client file are created per company name and address. For instance, if you operate under the name Accounting Inc. and that you have three (3) establishments operating under the same name, three separate files are created.

Another example: if you operate under two different names (ex.: Accounting Inc. and Accountants Inc.) with the same address, two separate files are created. 

A new way to submit monthly reports came into effect on January 12, 2026. Previous authorization numbers for submitting monthly reports are no longer valid. To submit a monthly report, you need a user account in the improved online services as well as an authorization in the employer file.

Yes. But make sure the accounting firm or software you use is in our list of approved providers. 

Other conditions:

• be able to log in to the improved online services
• be authorized by the employer to submit the monthly report

Yes. You still need an account in the online services and the employer’s authorization to submit the monthly reports on their behalf. 

Steps:

1. Create your account in the improved online services
2. Link your accounting firm’s client file
3. Access the employer file in “Mes dossiers autorisés”
4. Click on Monthly Report
   
    

By creating your user account and linking it to your firm’s file, you have access to your file and your employers’ file for whom you are authorized to act. (A person from the firm must have granted you access to the employer file).

Please note that if your firm provides site identification services, statements of account, and labour management for your clients, you cannot log in as a contact in the firm’s file. The persons responsible for these services must be added as designated contacts by the employer directly within their file (the firm’s designated contact must ask the employer for authorization). 

However, if these persons were already listed as contacts (known in the former system as “secondary users”) in the employer’s file, they can access it by linking their file to their user account by clicking on “Utiliser mes accès des anciens services en ligne”.

No. The FC authorization number is no longer valid. To submit a monthly report via authorized accounting software, you first have to make sure you are added as a contact in the employer file. You will then have to log in to your user account in the improved online services with your user ID and password.

During the transition, an authorization was automatically granted to accounting firms and accountants who submit monthly reports. If your information was updated, the authorization is already in the file.

The firm or accountant must create an account in the improved online services, link the file, and confirm they have been granted authorization to act on behalf of the employer. If this has been done, monthly reports may be submitted via accounting software.

Your FC number is no longer valid. You now need a client file for your firm which allows you to log in to the online services to communicate with the CCQ and submit monthly reports via software that has been approved by the CCQ.

You have access to the monthly report service if your client (employer) has previously authorized you to do so. Authorizations granted prior to January 2026 are still valid. However, we still recommend you confirm this is the case. Consult the designated contact guide for the next steps.

Your firm’s designated contact must add you to the list of persons authorized to access the firm’s file. You will receive the details by email. You will then have to create a user account in the online services and link your firm’s file. 

Make sure all your employer files appear in “Mes dossiers autorisés”. If any are missing, contact the person designated.

Yes. Every person must have their own account in the improved online services. To act on behalf of the employer and submit a monthly report, their account must be linked to the accounting firm’s file. 

Please consult the guides for members of accounting firms.

You’ll find all the support you need at chantiernumericcq.org: 

• Guide for designated contacts
• Guide for members of the accounting firm
• How-to videos
• Guidance webinars for the improved online services

Si vous n’avez pas reçu le courriel contenant vos coordonnées de liaison, nous vous invitons d’abord à vérifier vos pourriels / courriels indésirables.

Assurez-vous également que le responsable de votre firme vous a bien ajouté aux personnes autorisées au dossier de la firme, puisque l’envoi des coordonnées dépend de cette étape.

Consultez notre section d’aide réservée aux firmes comptables sur le site du Chantier numériccq pour voir ou revoir tout ce dont vous avez besoin pour naviguer dans les services en ligne améliorés.

Pour tout soutien additionnel, vous pouvez communiquer avec notre service à la clientèle via la ligne réservée aux employeur(-euse)s au 1 877 973-5383.

Les montants s'accumulant pour la prochaine paie de vacances se retrouvent dans la section « Mes heures enregistrées » sous « Mon dossier » dans les services en ligne améliorés.

Pour le moment, le montant cumulé de votre prochaine paie n'est pas disponible. La Commission de la construction du Québec (CCQ) travaille à améliorer cette section en vue de la prochaine période de vacances. En attendant, il est possible de le calculer manuellement en suivant les explications de l'article proposé dans le contenu du haut de la page à « Calculer le montant de la paie de vacances ».

Les montants s'accumulant pour la prochaine paie de vacances se retrouvent dans la section « Mes heures enregistrées » sous « Mon dossier » dans les services en ligne améliorés.

Pour le moment, le montant cumulé de votre prochaine paie n'est pas disponible. La Commission de la construction du Québec (CCQ) travaille à améliorer cette section en vue de la prochaine période de vacances. En attendant, il est possible de le calculer manuellement en suivant les explications de l'article proposé dans le contenu du haut de la page à « Calculer le montant de la paie de vacances ».