Frequently Asked Questions
Do I have to create a new account in the improved online services?
Yes. You will have to create a new account (even if you already had one prior to January 12, 2026) to continue to access the online services.
This new account will also allow you to submit the monthly report in the improved online services.
Why do I need to create a new account?
We’ve changed our IT system. As a result, you need to create a new account in this new system. The good news is that the first time you log in, you’ll be able to link your existing client file. Simple tutorial videos are available to guide you.
What do I do if I never had an online account with the CCQ?
You must create a new account in the CCQ’s online services.
Make sure to use an email address that you have access to and follow all the verification steps.
What do I do if the message “Autorisation refusée” pops up?
If you’ve tried to log in and the message “Autorisation refusée” appears, it might be because you haven’t created a new account yet. You must create a new account, even if you’ve already had an account and want to use the same email address to log in to the improved online services.
Once you’ve created your new account, you’ll be able to log in and link your file to your new account. You’ll then be able to access all your information.
What do I do if my email has already been used to create an account?
If the system tells you that your email address has already been used, that most likely means an account associated with that email already exists.
You should :
What do I do if I don’t receive a confirmation code by email?
The confirmation code may take a few minutes before appearing in your inbox.
A few tips:
If that still doesn’t work, contact the CCQ’s customer service team to request a new code by email or to verify your registration status.
The code is valid for 10 minutes. After 10 minutes, you’ll need to request a new code.
Why am I unable to use the code I received by email?
There are several reasons why a code may not be valid:
Will I be able to change my password or email?
Yes. Once you create your account, you will be able to:
What do I do if I don’t have an email address?
You will need a valid email address to create a user account in the CCQ’s improved online services. If you don’t have one:
Whom do I contact if I can’t find a solution to my problem?
If you have an account in the online services, log in, then click on the “Contactez-nous” form in the Catalogue de services.
If you don’t have an account, use our form. Please be aware that we will not be able to answer any questions about confidential files.
Or by phone:
General support line: 1 888 842-8282
Employer help line: 1 877 973-5383
Can I open a new account and link it to my file in the online services using a personal email instead of my professional one?
If my email address changes, will my user ID associated with my user account automatically be changed?
Why do I need to link my file?
Linking your file enables you to associate your new user account to your existing CCQ file.
This step will allow you to retrieve your information and log in to the improved online services.
Once you link your file, you will be able to:
You only need to link your file once.
I’ve never had an online account with the CCQ. What do I do to link my file?
You can create your account in the online services using the information on your competency card. You will receive an email with your code to finalize your registration.
Can I link my file at a later time?
Yes. If you haven’t finalized the process to link your file when you create your account, you can do so at a later time.
After you log in to your account, you will be redirected to the page where you can select the method to link your file.
What do I do if I forgot my former credentials or password to link my file?
Even though using your former credentials is a quick way to link your file, there are other ways to complete this process. For instance, you can answer security questions to confirm your identity. To do so, select the second option from the list of choices available to you.
If you don’t have the answers to these questions or if the verification process doesn’t work, please contact the CCQ’s customer service. The team will be able to verify your identity and help you finalize the process to link your file.
Can I link more than one file?
Yes. You can link:
How do I know if my file was successfully linked?
You’ll see it confirmed in the profile selection page after logging in to your account.
What do I do if I no longer have my former credentials and I don’t have the answers to the security questions?
If you cannot confirm your identity by answering security questions, you will need to contact the CCQ’s customer service. Our team will be able to verify your identity using other information or documents.
Once this step complete, you can manually link your file or follow the instructions sent to you.
In the event of a mistake, can I remove a file from the account?
Yes. If you’ve linked the wrong file or if your role changes, you can remove a file from your account. If you’ve linked a file that is not yours by mistake, you must contact the CCQ’s customer service to remedy the situations.
I’ve tried to create my new account and link my file. It’s not working. I have not received any emails. What do I do?
The simplest way to link your file to your new user account is to use your previous credentials. You can use this method if you’ve been an active primary or secondary user on an employer file and you’ve logged into this account within the last 12 months.
The second method is to answer security questions. You’ll have to provide, among other things, the number at which you can be reached in the organization. Since the new systems were implemented, every person in the organization has been assigned a new client number. To obtain this number, contact customer service. The CCQ will confirm your identity and provide you with the new client number.
The third method is to request that an individual listed in the Registraire des entreprises du Québec (REQ) or a contact person with the employer send you these credentials.
This can be done using the form titled “Modifier les informations personnelles ou les coordonnées d’un contact”.
How can the organization’s designated contact send the credentials to link the account?
If you are authorized to add or modify authorizations, you must navigate to the Catalogue de services and use the “Modifier les informations personnelles et les coordonnées d’un individu autorisé ou d’un contact” form in the “Dossier client” section. Click on “Coordonnées de communications” and “Émettre un code de liaison”.
The contact you selected in the dropdown menu will receive an email with the credentials.
How do I record hirings and layoffs in the new online services?
As the contact authorized to record these matters in an employer’s file, you must navigate to the Catalogue de services and click on the form titled “Déclarer un avis d’embauche et de fin d’emploi”.
Please note that accounting firms cannot access these services in the employer files. To render these services, individuals must be directly authorized by the employer in their file.
How do I add an accounting firm to my file to ensure they can submit my monthly reports?
If you are authorized to add or modify authorizations, you must navigate to the Catalogue de services and fill out the “Gérer une organisation autorisée à mon profil” form.
Please consult this guide on how to authorize organizations such as your accounting firm.
Why is the Commission de la construction du Québec (CCQ) undertaking this digital transformation?
The CCQ needed to update its obsolete IT systems. This project was essential to ensuring our systems remain reliable and secure.
We took advantage of the situation to improve the online services to make them more efficient and give you greater control over processes that you’ll be able to track more easily. These changes also minimize the risk of errors and reduce paper waste.
What are the main advantages of the Chantier numériccq?
The first phase of the project, launched in January 2026, has significantly improved many features. For instance, you can now:
This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet your needs.
What are the main advantages of the Chantier numériccq?
The first phase of the project is scheduled to be launched in January 2026. It will significantly improve many features. For instance, you will be able to:
This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet the needs of employees and employers.
Will changing the IT systems have an impact on my regular services?
In a large digital project such as this one, customer service response times may be longer than usual and technical adjustments to your file may be required. The customer service team is available to assist you to the best of their ability during this transition. Moreover, additional support is available.
Most of your services in the improved online services remain the same. However, they have been simplified thanks to new tools.
A short transition period may be required because the layout is different than the one you are used to. But some changes will be made progressively. Rest assured that we are here to guide you every step of the way.
Will my personal information be secure?
What resources are available to help me use the improved online services?
In order to make the transition easy, we’re providing you with the following:
Accounting firms
Take advantage of two phone lines exclusively for personalized guidance:
Can I use my mobile device to log in to the online services?
Yes. You can access your file using your mobile device.
You can also submit your monthly reports from a tablet or your computer.
Why has the CCQ imporved the monthly report?
The monthly report is an essential tool for employers in the construction industry. The goal of this project was to make it easier to use, minimize the risk of errors, and optimize how the information is processed.
By allowing users to have a clearer overview of the report and automating certain tasks, the monthly reports are now easier and quicker to fill out.
What are the main changes being made to the monthly report?
What you can expect:
When will the new version of the monthly report be available?
Do I have to use the modernized monthly report?
Yes. The modernized monthly report is the only version available, and all monthly reports must be submitted electronically. The goal is to streamline the administrative and regulatory aspects. The goal is to streamline the administrative and regulatory aspects.
You can also use an approved payroll provider. Check the list of our approved partners.
How does this affect the way I manage my monthly reports?
The simplified overview and automated features will save you a significant amount of time. Moreover, any errors are detected prior to submission. In other words, the risk of mistakes and returns from the CCQ will be minimized.
Can I be able to continue using my accounting software or working with an accounting firm to submit my report?
Who is authorized to access my monthly reports?
Whom do I contact if I have a problem with the modernized monthly report?
How-to videos are available on the Chantier numériccq website to assist you in filling out or amending a monthly report.
Since January 12, 2026, you can contact our employer help line at 1 877 973-5383 or contact your employer association.
Do I have to create an account in the improved online services to submit my monthly report?
If you do not work with a service provider approved by the CCQ, you must create an account to submit your monthly report.
Since January 2026, any changes must be made in the client file. You must create an account if you don’t already have one.
Will my file display my hours worked in real time?
Once the monthly report is electronically submitted, you can view your hours worked in your file.
What is “Données non conformes” (invalid data)?
“Données non conformes” (Invalid data) occurs when the information entered in the monthly report does not match what is in the CCQ’s files.
In the modernized monthly report platform, the cell will turn orange if the system detects invalid data. Depending on what information is incorrect, a message will appear under the cell in question. Place your cursor over the orange cell for more details. To find out more about the invalid data, visit the “Données non conformes” section and click on the exclamation point in the orange circle next to the invalid data in question. Selecting the row to make changes will also display the details of the invalid data.
Verify status codes, regions, and trades by checking the Guide du rapport mensuel.
Invalid data will not prevent you from submitting the monthly report, but it will not be invoiced.
Modification to amounts can be made anytime. However, no penalties or interest will apply to modifications made up to 15 days after the transmission period. In the online monthly report, click on the Crayon icon to correct the data or use the “Amender” button to make changes.
Impacts of uncorrected invalid data
Invalid data must be corrected because it will not be invoiced. Moreover, this information will not be transferred to your employee’s file. In other words, employees will not have access to their contributions, paid vacation leave, or applicable funds.
Once the amendments made, you will receive an invoice in your online file. You can make a payment via your financial institution.
For more information, watch the “Create and complete a monthly report” video.
Email notifications for invalid data
Erroneous information submitted by an employer in a monthly report is considered invalid data.
The employer will receive a notification by email to correct or delete erroneous information.
The amounts that I calculated are different from the CCQ’s. Is that normal?
The calculations of contributions may differ by from a few cents to a few dollars between those of employers and those of the Commission de la construction du Québec (CCQ). Certain amounts entered by employers are based on weekly calculations related to payroll whereas the CCQ does monthly calculations. These differences may be upward or downward.
The amount that prevails is the CCQ’s, and the employer must pay the amount invoiced by the CCQ. In this case, no amendment is necessary.
Differences may be found in monthly reports previously filed because the CQ has converted these monthly reports from the old computer systems to the new ones. The difference is explained by the fact that previously, contributions were calculated on the total amount of the monthly report, whereas in the new systems the contribution is calculated only for the employee.
The note Conversion may be found at the top of the monthly report if this is the case. No action is required by the employer and it has no impact on the contributions paid.
The payroll report produced by my accounting software does not match the report produced by the CCQ. How do I make the corrections necessary?
The amount invoiced by the CCQ is the correct one. The discrepancies are due to rounding errors or a contribution not taken into account by the software.
You don’t need to do anything. Rounding errors are common. If the discrepancy is due to invalid data, you need to produce an amendment to correct the situation.
There is an outstanding balance and I am enrolled in pre-authorized payments. Will the total amount be automatically withdrawn?
The new system shows discrepancies, both positive and negative. Do we have to settle negative amounts? Do we get refunds for overpayments?
The amount invoiced by the CCQ is the final amount. It includes all validations and discrepancies. You must pay this amount. Moreover, you do not need to produce an amendment to a monthly report to account for rounding errors.
Credit balances are refunded according to predefined thresholds.
Is my contribution to the ACQ of $0.03 per hour worked automatically added in the monthly report?
I have an employee with zero hours to declare for this month's report. However, the new system does not allow me to input zero hours. Is this normal?
Which data can be amended using the pencil, and which data require deleting the line?
Not all data can be amended in the same way. The amendment method depends on the type of data being corrected.
Data that can be amended using the pencil
(Correction of an existing activity line)
The pencil allows for direct correction of an existing line, without deleting it. This applies to time and compensation-related data:
These data elements can be adjusted upward or downward directly on the existing line.
Data that must be amended by deleting the line
(Deletion of the existing line and creation of a new one)
When the data relates to the employee’s professional or administrative profile, the amendment requires deleting the existing line and creating a new one:
These data elements cannot be edited directly using the pencil, as they change the fundamental structure of the activity line.
Which statuses are disappearing?
Statuses M, F, and L no longer exist. Instead, you must use statuses E, C, or regular, as the case may be.
Concretely:
For more information about the statuses, please consult the table here.
How do I manage banks of hours following the end of statuses R and S?
Why have these statuses disappeared?
When will statuses M, F, and L disappear?
Statuses M, F, and L ceased to exist when the improved online services were launched on January 12, 2026.
How will the elimination of F status unfold?
F Status (salaried Administrator with benefits) will no longer appear in monthly reports for the pay period beginning December 28, 2025 (January 2026 monthly report), and will be replaced by Regular status. The Commission de la construction du Québec (CCQ) will not levy union dues from company officers registered with the CCQ.
Company officers must keep their union allegiance on record. When submitting monthly reports as of January 2026, if you are not yet a union member, complete this form. An official signature is required; copies are not accepted.
What is a company officer?
A company officer is someone who plays one of the following roles within your organization and is registered as such with the CCQ: president, director, secretary, vice-president, shareholder, partner and treasurer.
When will the status guide be updated?
The status guide was updated when the administrative changes entered into effect in January 2026.
Can I update statuses if I modify a monthly report?
No you will have to delete the line and create a new one.
How do I report hours of a designated representative?
A person must be officially registered as a designated representative in the organization’s file before hours can be reported for them using status E.
You can verify this using the online services. Navigate to the “Mon organization” menu, then click on “Autorisations et relations” and then on “Contacts de l’organization”.
If the individual has not been registered or if changes need to be made, fill out the designation form and submit it via “Contactez-nous” under “Nous joindre” in the Catalogue de services of your online file
What status do I need to use for designated representatives?
Some specific situations may require another status, but the approved status usually remains status E.
Examples:
A DR who carries out work on their own without the help of an employee = status E, with benefits.
A DR who carries out work with the help of an employee = status E, with or without benefits.
A DR who carries out maintenance work, repairs, renovations, work using heavy machinery, or excavation/landscaping work for an organization or another person without the help of an employee = status C, as an independent contractor.
Does the DR automatically have to contribute to employee benefits?
How are contributions and vacation pay calculated?
The new version of the monthly report platform now performs many calculations automatically.
However, when status E is used:
You must manually enter the amounts in the fields for contributory earnings and vacation/statutory holidays.
Thes amounts may be based on the payroll statement.
Modifications
Just like with amendments, any modification to amounts can be made up to 15 days after the transmission period. No penalties or interest will apply.
What resources are available to help me use the improved online services?
Several simple how-to videos are now available, including:
If you have specific questions, you can consult our knowledge base articles.
If you are an accounting firm or an employer/union association, please visit the page dedicated to chantiernumériccq.org to see all the tools available to you.
What is the phone number for the employer help line?
The CCQ is dedicated to providing you with high-quality services and has created an employer help line: 1 877 973-5383.
Who can I contact if I don’t find solutions to my problem?
For fast processing of your requests, here are the ways to contact us to use by type of service:
Technical support for the online services:
Call us at 1 888 842-8282.
Creation or linking of accounts in the online services (SEL)
Use the improved online services.
View the explanatory videos.
Monthly reports
Use the improved online services or call us on the line for employers at 1 877 979-5383.
Employer registration
Use the improved online services or fill out the registration form on the CCQ’s website.
Issuance of competency certificate
Go in person to one of our regional offices.
How do I submit an online request to customer service?
You can now submit requests to customer service via the improved online services.
Our teams will process your request and get in touch if needed. You’ll also be able to follow the status of your request in real time.
Where can I view the accrued amount of my next vacation pay?
Where can I get my tax forms?
I’m having trouble downloading documents from my file to my mobile device (cellphone, tablet).
Some mobile devices require you to change the settings before you can download documents.
Read the following knowledge base article for instructions: How to change your settings (Apple) to download document (in French only)
How do I find out how many hours I've worked since the start of my career?
To find out the total number of hours you’ve worked since the start of your career, you may submit a request to view your work history using one of the following two methods:
Via the CCQ’s online services: sel.ccq.org/
Via the following form: https://www.ccq.org/-/media/Project/Ccq/Ccq-Website/PDF/SALC/Formulaires/110476-110678-PD1102.pdf
The MÉDIC construction application doesn’t work.
To access your MÉDIC construction application, you must create your new account in the improved online services; this has been the case since January 12, 2026.
You may also have to update the application. You can uninstall the application and reinstall it as needed.
How long does it take to add dependents in MÉDIC?
Once we receive the documents, it will take up to 15 days to process a request to add dependents.
You can check your dependents in the online services at sel.ccq.org.
You can also contact our customer service at 1 888 842-8282 or by clicking on “Nous joindre” in the online services (sel.ccq.org). Our staff will be able to carry out all the checks necessary.
Have the MÉDIC cards been sent out?
MÉDIC Construction cards for insured persons for the period of January 1 to June 30, 2026, were posted on December 19.
Please note that MÉDIC Construction cards for the ongoing period are also available in digital format in MÉDIC Construction en ligne and on the mobile app.
Where can I see my MÉDIC Construction hour reserve?
Log in to your account, click on “Mon Dossier” and then “MÉDIC Construction”.
The “Liens utiles” section features the option “Consulter ma réserve d’heures”. Click on it and you will be redirected to the default view.
I’m abroad but I can’t log in to my file. What do I do?
Where can I view the accrued amount of my next vacation pay?
How do I submit an online request to customer service?
You can now submit requests to customer service via the improved online services.
Our teams will process your request and get in touch if needed. You’ll also be able to follow the status of your request in real time.
Where can I get my tax forms?
I’m having trouble downloading documents from my file to my mobile device (cellphone, tablet).
Some mobile devices require you to change the settings before you can download documents.
Read the following knowledge base article for instructions: How to change your settings (Apple) to download document (in French only)
How do I find out how many hours I've worked since the start of my career?
To find out the total number of hours you’ve worked since the start of your career, you may submit a request to view your work history using one of the following two methods:
Via the CCQ’s online services: sel.ccq.org/
Via the following form: https://www.ccq.org/-/media/Project/Ccq/Ccq-Website/PDF/SALC/Formulaires/110476-110678-PD1102.pdf
The MÉDIC construction application doesn’t work.
To access your MÉDIC construction application, you must create your new account in the improved online services; this has been the case since January 12, 2026.
You may also have to update the application. You can uninstall the application and reinstall it as needed.
How long does it take to add dependents in MÉDIC?
Once we receive the documents, it will take up to 15 days to process a request to add dependents.
You can check your dependents in the online services at sel.ccq.org.
You can also contact our customer service at 1 888 842-8282 or by clicking on “Nous joindre” in the online services (sel.ccq.org). Our staff will be able to carry out all the checks necessary.
Have the MÉDIC cards been sent out?
MÉDIC Construction cards for insured persons for the period of January 1 to June 30, 2026, were posted on December 19.
Please note that MÉDIC Construction cards for the ongoing period are also available in digital format in MÉDIC Construction en ligne and on the mobile app.
Where can I see my MÉDIC Construction hour reserve?
Log in to your account, click on “Mon Dossier” and then “MÉDIC Construction”.
The “Liens utiles” section features the option “Consulter ma réserve d’heures”. Click on it and you will be redirected to the default view.
I’m abroad but I can’t log in to my file. What do I do?