The improved online services of the Commission de la construction du Québec (CCQ) will be available starting on January 12, 2026.

More than an update, we are changing our IT systems. It is a major step in order to implement new features and provide you with an experience that is more user-friendly, quick, and intuitive.

Before the launch, a transition period is required for disconnecting the current systems and connecting the new ones. This transition period will take place during the holidays, starting on December 17, 2025. The services will be available again on January 12, 2026. From January 5 to January 11, the CCQ teams will continue to work for providing you with high-quality online services to meet your expectations on launching day.

What to expect and what to do before the services are suspended

Access to the online services

You will not be able to access the online services or your file from December 17 to January 11.

You will be able to log in and take advantage of the improved features starting on January 12, 2026.

Don’t have an account? You have until December 3 to begin your registration.

If you can’t access your account and want to recover or reset your password, you also have until December 3 to do so.

If you already started the process and received an activation code, you have until December 17 to finalize the process. If you do not, you will have to wait until the services are available again in January. Activation codes sent in December will no longer be valid once the improved online services are available in January.

Customer service

You have until December 12 to submit a service request for it to be processed within the usual timeframe.

Customer service will be available the week of December 15 but processing delays will vary. On December 18 and 19, only emergencies will be handled. (lien vers liste des demandes urgentes)

Requests will not be processed while the services are suspended.

Regional offices and call centres will be closed exceptionally from December 20 to January 11. They will reopen on January 12, 2026.

Our Vérification et Enquête teams will be on duty as usual during the week of January 5 to 11.

Insurance

MÉDIC website, emergency medical service abroad, and Construire en santé (PAE) will remain open and accessible during this time.

You will not be able to reset your password during the transition. Please ensure you have your information on hand.

Reporting workforce changes

The obligation to report workforce changes (new hires, terminations, etc.) will be temporarily suspended from December 18 through January 11. No penalties will apply.

The customized referral service on the Carnet référence construction will resume once the online services are available again. Please plan your labour needs ahead of time to ensure your workers have a valid competency certificate.

You will be able to report undeclared activities once the services are available again.

You can also report them before December 17 if you already know the dates in question.

Monthly reports

Important reminder: monthly reports for November and December will have to be submitted and paid using the improved online services between January 12 and 27, 2026. No penalties will apply.

Other key dates:

November 21: last day for any action or transaction related to the monthly report. To avoid penalties, make sure you are up to date in your payments for periods already submitted.

November 26: end of enrollments/cancellations for pre-authorized debit (PAD).

Do you use accounting software or do business with a payroll service? Make sure they are on the list of the CCQ’s approved service providers. The CCQ will closely work with service providers during the transition period.

Statements of account

Requests can be submitted until December 17.

For your employees

MÉDIC website, emergency medical service abroad, and Construire en santé (PAE) will remain open and accessible during this time.

Vacation pay will be paid as scheduled on November 21.

Competency certificates that expire in December 2025 and January and February 2026 will automatically be renewed.

Together, we’re making this project a success!

To find out more about the Chantier numériccq and the next steps, stay connected to chantiernumericcq.org and follow us on social media.

An FAQ is also available to answer your questions.

Services suspended from December 17 to January 11, 2026: everything you need to know if you are an employer