Frequently Asked Questions
Do I have to create a new account starting in January 2026?
Yes. Starting on January 12, 2026, you will have to create a new account (even if you already had one) to continue to access the online services. This new account will also allow you to submit the monthly report in the improved online services.
Why do I need to create a new account?
We’ve changed our IT system. As a result, you need to create a new account in this new system. The good news is that the first time you log in, you’ll be able to link your existing client file. Simple tutorial videos are available to guide you.
What do I do if I never had an online account with the CCQ?
You must create a new account in the CCQ’s online services.
Make sure to use an email address that you have access to and follow all the verification steps.
Que faire si je vois le message « Autorisation refusée »?
Si vous avez essayé de vous connecter et que vous voyez le message « Autorisation refusée », c’est possiblement parce que vous n’avez pas encore créé votre nouveau compte. Même si vous aviez déjà un compte et que vous souhaitez utiliser la même adresse courriel pour vous connecter aux services en ligne améliorés, il vous faut créer un nouveau compte.
Une fois votre nouveau compte créé, vous pourrez alors vous connecter pour ensuite lier votre dossier à votre nouveau compte et y retrouver toutes vos informations.
What do I do if my email has already been used to create an account?
If the system tells you that your email address has already been used, that most likely means an account associated with that email already exists.
You should :
What do I do if I don’t receive a confirmation code by email?
The confirmation code may take a few minutes before appearing in your inbox.
A few tips:
If that still doesn’t work, contact the CCQ’s customer service team to request a new code by email or to verify your registration status.
The code is valid for 10 minutes. After 10 minutes, you’ll need to request a new code.
Why am I unable to use the code I received by email?
There are several reasons why a code may not be valid:
Will I be able to change my password or email?
Yes. Once you create your account, you will be able to:
What do I do if I don’t have an email address?
You will need a valid email address to create a user account in the CCQ’s improved online services. If you don’t have one:
Whom do I contact if I can’t find a solution to my problem?
If you have an account in the online services, log in, then click on the “Contactez-nous” form in the Catalogue de services.
If you don’t have an account, use our form. Please be aware that we will not be able to answer any questions about confidential files.
Or by phone:
General support line: 1 888 842-8282
Employer help line: 1 877 973-5383
Can I open a new account and link it to my file in the online services using a personal email instead of my professional one?
If my email address changes, will my user ID associated with my user account automatically be changed?
Why do I need to link my file?
Linking your file enables you to associate your new user account to your existing CCQ file.
This step will allow you to retrieve your information and log in to the improved online services.
Once you link your file, you will be able to:
You only need to link your file once.
I’ve never had an online account with the CCQ. What do I do to link my file?
You can create your account in the online services using the information on your competency card. You will receive an email with your code to finalize your registration.
Can I link my file at a later time?
Yes. If you haven’t finalized the process to link your file when you create your account, you can do so at a later time.
After you log in to your account, you will be redirected to the page where you can select the method to link your file.
What do I do if I forgot my former credentials or password to link my file?
Even though using your former credentials is a quick way to link your file, there are other ways to complete this process. For instance, you can answer security questions to confirm your identity. To do so, select the second option from the list of choices available to you.
If you don’t have the answers to these questions or if the verification process doesn’t work, please contact the CCQ’s customer service. The team will be able to verify your identity and help you finalize the process to link your file.
Can I link more than one file?
Yes. You can link:
How do I know if my file was successfully linked?
You’ll see it confirmed in the profile selection page after logging in to your account.
What do I do if I no longer have my former credentials and I don’t have the answers to the security questions?
If you cannot confirm your identity by answering security questions, you will need to contact the CCQ’s customer service. Our team will be able to verify your identity using other information or documents.
Once this step complete, you can manually link your file or follow the instructions sent to you.
In the event of a mistake, can I remove a file from the account?
Yes. If you’ve linked the wrong file or if your role changes, you can remove a file from your account. If you’ve linked a file that is not yours by mistake, you must contact the CCQ’s customer service to remedy the situations.
I’ve tried to create my new account and link my file. It’s not working. I have not received any emails. What do I do?
The simplest way to link your file to your new user account is to use your previous credentials. You can use this method if you’ve been an active primary or secondary user on an employer file and you’ve logged into this account within the last 12 months.
The second method is to answer security questions. You’ll have to provide, among other things, the number at which you can be reached in the organization. Since the new systems were implemented, every person in the organization has been assigned a new client number. To obtain this number, contact customer service. The CCQ will confirm your identity and provide you with the new client number.
The third method is to request that an individual listed in the Registraire des entreprises du Québec (REQ) or a contact person with the employer send you these credentials.
This can be done using the form titled “Modifier les informations personnelles ou les coordonnées d’un contact”.
How can the organization’s designated contact send the credentials to link the account?
If you are authorized to add or modify authorizations, you must navigate to the Catalogue de services and use the “Modifier les informations personnelles et les coordonnées d’un individu autorisé ou d’un contact” form in the “Dossier client” section. Click on “Coordonnées de communications” and “Émettre un code de liaison”.
The contact you selected in the dropdown menu will receive an email with the credentials.
How do I record hirings and layoffs in the new online services?
As the contact authorized to record these matters in an employer’s file, you must navigate to the Catalogue de services and click on the form titled “Déclarer un avis d’embauche et de fin d’emploi”.
Please note that accounting firms cannot access these services in the employer files. To render these services, individuals must be directly authorized by the employer in their file.
How do I add an accounting firm to my file to ensure they can submit my monthly reports?
Why is the Commission de la construction du Québec (CCQ) undertaking this digital transformation?
The CCQ needed to update its obsolete IT systems. This project was essential to ensuring our systems remain reliable and secure.
We took advantage of the situation to improve the online services to make them more efficient and give you greater control over processes that you’ll be able to track more easily. These changes also minimize the risk of errors and reduce paper waste.
What are the main advantages of the Chantier numériccq?
The first phase of the project, launched in January 2026, has significantly improved many features. For instance, you can now:
This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet your needs.
What are the main advantages of the Chantier numériccq?
The first phase of the project is scheduled to be launched in January 2026. It will significantly improve many features. For instance, you will be able to:
This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet the needs of employees and employers.
Will changing the IT systems have an impact on my regular services?
In a large digital project such as this one, customer service response times may be longer than usual and technical adjustments to your file may be required. The customer service team is available to assist you to the best of their ability during this transition. Moreover, additional support is available.
Most of your services in the improved online services remain the same. However, they have been simplified thanks to new tools.
A short transition period may be required because the layout is different than the one you are used to. But some changes will be made progressively. Rest assured that we are here to guide you every step of the way.
Will my personal information be secure?
What resources are available to help me use the improved online services?
In order to make the transition easy, we’re providing you with the following:
Accounting firms
Take advantage of two phone lines exclusively for personalized guidance:
Can I use my mobile device to log in to the online services?
Yes. You can access your file using your mobile device.
You can also submit your monthly reports from a tablet or your computer.
Why has the CCQ imporved the monthly report?
The monthly report is an essential tool for employers in the construction industry. The goal of this project was to make it easier to use, minimize the risk of errors, and optimize how the information is processed.
By allowing users to have a clearer overview of the report and automating certain tasks, the monthly reports are now easier and quicker to fill out.
What are the main changes being made to the monthly report?
What you can expect:
When will the new version of the monthly report be available?
Do I have to use the modernized monthly report?
Yes. The modernized monthly report is the only version available, and all monthly reports must be submitted electronically. The goal is to streamline the administrative and regulatory aspects. The goal is to streamline the administrative and regulatory aspects.
You can also use an approved payroll provider. Check the list of our approved partners.
How does this affect the way I manage my monthly reports?
The simplified overview and automated features will save you a significant amount of time. Moreover, any errors are detected prior to submission. In other words, the risk of mistakes and returns from the CCQ will be minimized.
Can I be able to continue using my accounting software or working with an accounting firm to submit my report?
Who is authorized to access my monthly reports?
Whom do I contact if I have a problem with the modernized monthly report?
How-to videos are available on the Chantier numériccq website to assist you in filling out or amending a monthly report.
Since January 12, 2026, you can contact our employer help line at 1 877 973-5383 or contact your employer association.
Do I have to create an account in the improved online services to submit my monthly report?
If you do not work with a service provider approved by the CCQ, you must create an account to submit your monthly report.
Since January 2026, any changes must be made in the client file. You must create an account if you don’t already have one.
Will my file display my hours worked in real time?
Once the monthly report is electronically submitted, you can view your hours worked in your file.
What is “Données non conformes” (invalid data)?
“Données non conformes” (Invalid data) occurs when the information entered in the monthly report does not match what is in the CCQ’s files.
In the modernized monthly report platform, the cell will turn orange if the system detects invalid data. Depending on what information is incorrect, a message will appear under the cell in question. Place your cursor over the orange cell for more details. To find out more about the invalid data, visit the “Données non conformes” section and click on the exclamation point in the orange circle next to the invalid data in question. Selecting the row to make changes will also display the details of the invalid data.
Modifications to invalid data can be made up to 15 days after the monthly report transmission period. Ex.: You have until February 15 to submit the monthly report for January. You can correct or delete invalid data until March 15.
Past this deadline, access to the monthly report will be restricted to read-only and any changes will require an amendment. Penalties and interest may apply.
Invalid data will not be invoiced.
For more information, watch the “Create and complete a monthly report” video.
Email notifications for invalid data
Erroneous information submitted by an employer in a monthly report is considered invalid data.
The employer will receive a notification by email to correct or delete erroneous information.
The amounts that I calculated are different from the CCQ’s. Is that normal?
The calculations of contributions may differ by from a few cents to a few dollars between those of employers and those of the Commission de la construction du Québec (CCQ). Certain amounts entered by employers are based on weekly calculations related to payroll whereas the CCQ does monthly calculations. These differences may be upward or downward.
The amount that prevails is the CCQ’s, and the employer must pay the amount invoiced by the CCQ. In this case, no amendment is necessary.
Differences may be found in monthly reports previously filed because the CQ has converted these monthly reports from the old computer systems to the new ones. The difference is explained by the fact that previously, contributions were calculated on the total amount of the monthly report, whereas in the new systems the contribution is calculated only for the employee.
The note Conversion may be found at the top of the monthly report if this is the case. No action is required by the employer and it has no impact on the contributions paid.
The payroll report produced by my accounting software does not match the report produced by the CCQ. How do I make the corrections necessary?
The amount invoiced by the CCQ is the correct one. The discrepancies are due to rounding errors or a contribution not taken into account by the software.
You don’t need to do anything. Rounding errors are common. If the discrepancy is due to invalid data, you need to produce an amendment to correct the situation.
There is an outstanding balance and I am enrolled in pre-authorized payments. Will the total amount be automatically withdrawn?
The new system shows discrepancies, both positive and negative. Do we have to settle negative amounts? Do we get refunds for overpayments?
The amount invoiced by the CCQ is the final amount. It includes all validations and discrepancies. You must pay this amount. Moreover, you do not need to produce an amendment to a monthly report to account for rounding errors.
Credit balances are refunded according to predefined thresholds.
Is my contribution to the ACQ of $0.03 per hour worked automatically added in the monthly report?
I have an employee with zero hours to declare for this month's report. However, the new system does not allow me to input zero hours. Is this normal?
Why were the November and December 2025 monthly report submissions and payments being postponed?
To provide you with high-quality online services, a transition period was required to allow us to upgrade our IT system. As a result, the monthly reports for November and December 2025 were postponed.
When do I submit the monthly reports for November and December 2025?
To make the digital transition a smooth one, the deadline for submitting and paying your monthly reports for these periods was extended to February 6, 2026.
What will happen if I need a statement of account for November and December 2025?
Statements of account for November and December 2025 will only be available once the monthly reports are submitted and processed in the improved online services. Processing delays may occur.
How will submitting the monthly reports for November and December in January impact my employees?
The information are processed progressively since January 12, 2026. In the meantime:
How can my employees keep track of their hours during this period?
Is employee insurance be affected by this transition?
No. MÉDIC Construction still provides coverage during the transition.
Are all the services be immediately available again in January 2026?
In a project as big as this one, we are expecting additional delays. Moreover, technical adjustments may be required.
How do I make sure I respect these deadlines?
We recommend you:
Which statuses are disappearing?
Statuses M, F, and L no longer exist. Instead, you must use statuses E, C, or regular, as the case may be.
Concretely:
For more information about the statuses, please consult the table here.
How do I manage banks of hours following the end of statuses R and S?
Why have these statuses disappeared?
When will statuses M, F, and L disappear?
Statuses M, F, and L ceased to exist when the improved online services were launched on January 12, 2026.
How will the elimination of F status unfold?
F Status (salaried Administrator with benefits) will no longer appear in monthly reports for the pay period beginning December 28, 2025 (January 2026 monthly report), and will be replaced by Regular status. The Commission de la construction du Québec (CCQ) will not levy union dues from company officers registered with the CCQ.
Company officers must keep their union allegiance on record. When submitting monthly reports as of January 2026, if you are not yet a union member, complete this form. An official signature is required; copies are not accepted.
What is a company officer?
A company officer is someone who plays one of the following roles within your organization and is registered as such with the CCQ: president, director, secretary, vice-president, shareholder, partner and treasurer.
When will the status guide be updated?
The status guide was updated when the administrative changes entered into effect in January 2026.
Can I update statuses if I modify a monthly report?
No you will have to delete the line and create a new one.
How do I report hours of a designated representative?
You need to use status E to report the hours of the DR. Make sure the person in question is officially registered with the CCQ. You can verify this using the online services.
Navigate to “Mon organization”, then click on “Autorisations et relations” and then on “Représentant(e) désigné(e)”.
Why do I need to use status E?
Status E allows you to:
Some specific situations may require another status, but the approved status usually remains status E.
To find out more about the major changes made to the monthly report since January 2026, read this article.
How do I register the designated representative with the CCQ?
What do I do if the DR is not registered in the file?
Does the DR automatically have to contribute to employee benefits?
How are contributions and vacation pay calculated?
The new version of the monthly report platform now performs many calculations automatically.
However, when status E is used:
You must manually enter the amounts in the fields for contributory earnings and vacation/statutory holidays.
Thes amounts may be based on the payroll statement.
Modifications
Just like with amendments, any modification to amounts can be made up to 15 days after the transmission period. No penalties or interest will apply.
What resources are available to help me use the improved online services?
Several simple how-to videos are now available, including:
If you have specific questions, you can consult our knowledge base articles.
If you are an accounting firm or an employer/union association, please visit the page dedicated to chantiernumériccq.org to see all the tools available to you.
What is the phone number for the employer help line?
The CCQ is dedicated to providing you with high-quality services and has created an employer help line: 1 877 973-5383.
Who can I contact if I don’t find solutions to my problem?
For fast processing of your requests, here are the ways to contact us to use by type of service:
Technical support for the online services:
Call us at 1 888 842-8282.
Creation or linking of accounts in the online services (SEL)
Use the improved online services.
View the explanatory videos.
Monthly reports
Use the improved online services or call us on the line for employers at 1 877 979-5383.
Employer registration
Use the improved online services or fill out the registration form on the CCQ’s website.
Issuance of competency certificate
Go in person to one of our regional offices.
Where can I consult the amount accumulated for the next vacation pay?
The amounts accumulating for the next vacation pay are found in the “Mes heures enregistrées” section under “Mon dossier” in the improved online services.
At the moment, the amount accumulated for your next vacation pay is not available. The Commission de la construction du Québec (CCQ) is working to improve this section for the next vacation pay period. In the meantime, you can calculate it manually by following the explanations in the article available in the content at the top of the page, at “Calculer le montant de la paie de vacances.”
I’m having trouble downloading documents from my file to my mobile device (cellphone, tablet).
Some mobile devices require you to change the settings before you can download documents.
Read the following knowledge base article for instructions: How to change your settings (Apple) to download document (in French only)
The MÉDIC construction application doesn’t work.
To access your MÉDIC construction application, you must create your new account in the improved online services; this has been the case since January 12, 2026.
You may also have to update the application. You can uninstall the application and reinstall it as needed.
What has changed for accounting firms since the launch of the improved online services on January 12, 2026?
Your accounting firm now has its own client file. A contact person must have been designated to log in to the client file for the first time. If that has not been done, the person that will be designated must contact the CCQ via the employer help line at 1 877 973-5383 to be listed in the file as the designated contact.
Your client file will be linked to the employers that have appointed your organization as their accounting firm. The employers linked to you and for whom you are authorized to act (e.g., submit a monthly report) are grouped together in a single file. The purpose is to make follow-ups and updating your file (contact information, members of your personnel, etc.) easier.
As of January 12, 2026, every designated contact, along with members of the accounting firm, must create their own account. Please consult the step-by-step guides available.
What are the advantages of having a client file in the improved online services?
Who can be appointed as the designated contact for our new client file?
What is be the designated person's role once the services are launched on January 12, 2026?
This new position in the accounting firm plays a key role in the success of the launch. The person designated is the firm’s primary point of contact and receive the information they need to log in to the online services. This person also manages your firm’s authorizations.
What is be the designated person's role now that the improved services were launched on January 12, 2026?
As the designated contact, you are in charge of:
What happens if no one has been designated? Will I still be able to submit monthly reports?
Can a second person be designated as a contact person?
Yes, you can designate another person. This can be done by the designated contact or via the form used to add contacts in your organization.
If I’m already the accountant listed in the organization’s file, is the link created automatically?
If the employer listed the accountant/accounting firm in their accounting section, the accountant/accounting firm was automatically linked to this employer. The client does not have to authorize it again.
Once your account created and file linked, your contacts and authorizations will be visible in the improved online services in the “Relations et autorisations” section (You must be authorized to the “Relations et autorisations” subject to see this section in the home page menu).
Important: To ensure the link is created, the name, contact information, and address of the contact must correspond to the one in the employer file. If it does not, more than one file may have been created. If the employer does not appear in the contacts section, ask the employer to authorize you via the “Gérer une organisation autorisée” form.
Do I need to register for each company?
One client file is created per company name and address. For instance, if you operate under the name Accounting Inc. and that you have three (3) establishments operating under the same name, three separate files are created.
Another example: if you operate under two different names (ex.: Accounting Inc. and Accountants Inc.) with the same address, two separate files are created.
Has the way monthly reports are submitted been changed?
A new way to submit monthly reports came into effect on January 12, 2026. Previous authorization numbers for submitting monthly reports are no longer valid. To submit a monthly report, you need a user account in the improved online services as well as an authorization in the employer file.
Can the firm use accounting software to submit monthly reports?
Yes. But make sure the accounting firm or software you use is in our list of approved providers.
Other conditions:
Can we submit monthly reports manually via the online services if our accounting software does not allow us to submit the monthly report?
Yes. You still need an account in the online services and the employer’s authorization to submit the monthly reports on their behalf.
Steps:
Do I have access to my clients’ files, or will the service only be used to submit monthly reports?
By creating your user account and linking it to your firm’s file, you have access to your file and your employers’ file for whom you are authorized to act. (A person from the firm must have granted you access to the employer file).
Please note that if your firm provides site identification services, statements of account, and labour management for your clients, you cannot log in as a contact in the firm’s file. The persons responsible for these services must be added as designated contacts by the employer directly within their file (the firm’s designated contact must ask the employer for authorization).
However, if these persons were already listed as contacts (known in the former system as “secondary users”) in the employer’s file, they can access it by linking their file to their user account by clicking on “Utiliser mes accès des anciens services en ligne”.
If I submit monthly reports via my accounting software but am not authorized in the employer file, will I be able to proceed in the same way?
During the transition, an authorization was automatically granted to accounting firms and accountants who submit monthly reports. If your information was updated, the authorization is already in the file.
The firm or accountant must create an account in the improved online services, link the file, and confirm they have been granted authorization to act on behalf of the employer. If this has been done, monthly reports may be submitted via accounting software.
I submit the monthly reports using my FC number, but I don't have access to the client’s account. Is it linked with my account?
Your FC number is no longer valid. You now need a client file for your firm which allows you to log in to the online services to communicate with the CCQ and submit monthly reports via software that has been approved by the CCQ.
You have access to the monthly report service if your client (employer) has previously authorized you to do so. Authorizations granted prior to January 2026 are still valid. However, we still recommend you confirm this is the case. Consult the designated contact guide for the next steps.
If I work for an accounting firm, how can I log in once the services are launched?
Your firm’s designated contact must add you to the list of persons authorized to access the firm’s file. You will receive the details by email. You will then have to create a user account in the online services and link your firm’s file.
Make sure all your employer files appear in “Mes dossiers autorisés”. If any are missing, contact the person designated.
How do we proceed if my accounting firm has not designated a contact person?
I have an accounting firm. Do my employees also have to create a personal account to access the firm’s file?
Yes. Every person must have their own account in the improved online services. To act on behalf of the employer and submit a monthly report, their account must be linked to the accounting firm’s file.
Please consult the guides for members of accounting firms.
Where can I get support?
You’ll find all the support you need at chantiernumericcq.org:
We’ve also set up two phone lines to provide you with personalized support:
As an accounting firm, what should I do if I haven’t received the login details?
If you haven’t received the email containing your login details, please first check your spam or junk email folder.
Also ensure that the person responsible in your firm has added you to the people authorized to access the firms file, as the sending of the details depends on this step.
Read our help section for accounting firms on the Chantier numériccq website to read about or review everything you need to navigate in the improved online services.
For all additional support, you can contact our Customer Service via the line reserved for employers at 1 877 973-5383.