FAQ
Why is the Commission de la construction du Québec (CCQ) undertaking this digital transformation?
The CCQ needs to update its obsolete IT systems. This project is therefore essential to ensuring our systems remain reliable and secure.
We’re also taking advantage of the situation to improve the online services to make them more efficient and give you greater control over processes that you’ll be able to track more easily. These changes will also minimize the risk of errors and reduce paper waste.
What are the main advantages of the Chantier numériccq?
The first phase of the project is scheduled to be launched in January 2026. It will significantly improve many features. For instance, you will be able to:
This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet the needs of employees and employers.
When will the improved online services be available?
The improved online services are scheduled to become available on January 12, 2026.
Do I have to create a new account in January 2026?
Yes. Starting in January 2026, every user will have to create a new account —even if they already have one — to continue to access the online services.
Why do I need to create a new account?
Because the IT system will be overhauled, your account will not be transferred. By creating a new account, you’ll be able to log in to the new system. The good news is that the first time you log in to the new online services, you’ll be able to link your client file and recover all your information.
What if I don’t currently have an account for the online services?
You have until December 3, 2025, to register for the online services in order to receive the security code necessary to finalize the process of logging in to your account before December 17. After this date, you will have to wait until January 2026 to create a user account.
If you already made a request and received your login information, you have until December 17 to finalize your registration.
Will changing the IT systems have an impact on my regular services?
Most of your services will remain the same. However, they will be simplified thanks to better tools.
A short transition period will be required because the layout will be different than the one you are used to. But some changes will be made progressively. You’ll find out everything you need to know very soon! Rest assured that we’ll be here to guide you every step of the way.
Will my personal information be secure?
What resources are available to help me use the improved online services?
In order to make the transition easy, we’re providing you with the following:
Will these changes also affect employers?
Can I use my mobile device to log in to the online services?
Yes. You will be able to access your file using your mobile device.
You will also be able to submit your monthly reports from a tablet or your computer.
What can I do to prepare for this change?
To make the transition as smooth as possible, please make sure you:
Why is the CCQ updating the monthly report?
The monthly report is an essential tool for employers in the construction industry. The goal of this project is to make it easier to use, minimize the risk of errors, and optimize how the information is processed.
By allowing users to have a clearer overview of the report and automating certain tasks, the monthly reports will be easier and quicker to fill out.
What are the main changes being made to the monthly report?
What you can expect:
When will the new version of the monthly report be available?
Will I have to use the modernized monthly report?
Yes, you will have to use it once it is launched. The modernized monthly report will be the only version available, and all monthly reports will have to be submitted electronically.
The goal is to streamline the administrative and regulatory aspects. You can also use an approved payroll provider. Check the list of our approved partners.
How will this affect the way I manage my monthly reports?
Will I be able to continue using my accounting software or working with an accounting firm to submit my report?
Who will be authorized to access my monthly reports?
Whom do I contact if I have a problem with the modernized monthly report?
You can contact the help line for employers at 1 877 973-5383 or your employer association.
Explainer videos will also be available to assist you in completing or changing a monthly report.
Why are the November and December 2025 monthly report submissions and payments being postponed?
When do I submit the monthly reports for November and December 2025?
Will there be any penalty for submitting the monthly reports for November and December 2025 at a later date?
What will happen to the monthly report for October?
The monthly report for October must be submitted online or with a service provider.
You will have until November 20, 2025, to make any changes necessary. Thereafter, changes can only be made in January 2026, once the transition to the new IT systems is complete.
What will happen if I need a statement of account for November and December 2025?
How will submitting the monthly reports for November and December in January impact my employees?
Information will be gradually processed starting on January 12, 2026. In the meantime:
How will my employees keep track of their hours during this period?
Will employee insurance be affected by this transition?
Will all the services be immediately available again in January 2026?
How do I make sure I respect these deadlines?
We recommend you:
Why are the online services being suspended?
When will the services be suspended and when will they become available again?
Services suspended: from December 17, 2025, to January 11, 2026.
Service available again: starting on January 12, 2026, with the launch of the improved online services.
Will certain services remain available during this period?
Customer service will be available the week of December 15 but will only respond to urgent requests on December 18 and 19.
Our inspectors will be on duty as usual from January 5 to 11.
MÉDIC online as well as the emergency medical service abroad and Construire en santé (PAE) will remain available during this time.
Make sure you have your login information on hand because you will not be able to reset your password while the online services are suspended.
Will my hours worked while the services are suspended be accounted for?
What is the deadline to request the reissuance of a vacation cheque?
Can I make a direct deposit request before the services are suspended?
Will I still be able to access MÉDIC Construction while the services are suspended?
Can I create an account for the improved online services before the services are suspended?
Will I be able to access the Carnet référence construction?
How do I get a statement of account during this period?
You have until December 17, 2025, to request a statement of account.
For 2025, October will be the last period for which you can request a statement of account.
Because the due date to submit the monthly reports for November and December 2025 is postponed to January 2026, statements of account for these periods will be available once the monthly reports are submitted and processed in the new systems. Processing delays may occur.
Can I create an account in the online services at any time?
Why can’t I create an account in the online services after December 3?
You will not be able to create an account after December 3, 2025, because the process currently requires a security code to be sent to you by mail.
You will need this security code to finalize your registration. December 3 is the last day you can register and receive the code to finalize your registration before the online services are suspended on December 17, 2025.
What can I do to prepare for the improved online services?
When the improved online services are deployed on January 12, 2026, you will be able to access a plethora of tools designed to help you navigate the new interface:
A knowledge base containing numerous practical articles
Tutorial videos to help you understand your new account interface
Step-by-step guides to help you navigate the new features
Where can I find the list of urgent requests?
What’s the deadline for changing my password?
How do I find out if my request is considered urgent?
Can I register for pre-authorized debit (PAD) while the services are suspended?
What is the deadline for amending or paying my monthly report before the services are suspended?
How do I renew my competency certificate?
Which statuses will disappear with the modernized monthly report?
Statuses M, F, and L will no longer exist. Instead, you must use statuses A, C, or regular, as the case may be.
More specifically:
If you wish more details about the statuses, use the complete chart here.
How do I manage banks of hours following the end of statuses R and S?
Why are these statuses disappearing?
When will statuses M, F, and L disappear?
When will the status guide be updated?