Support center
This page provides more information about how to use the improved online services: watch how-to videos, read answers to the most frequently asked questions, and view detailed instructions for each function.
How to videos
Our videos provide step-by-step instructions on how to log in and use the new features of the improved online services.
See all videos
Quickly find the answers to the most frequently asked questions.
Will certain services remain available during this period?
Customer service will be available the week of December 15, 2025 but will only respond to urgent requests on December 18 and 19.
Our inspectors will be on duty as usual from January 5 to 11, 2026.
MÉDIC online, emergency medical service abroad, and Construire en santé (PAE) will remain available during this time.
Make sure you know your login information because you will not be able to reset your password while the online services are suspended.
When will the services be suspended and when will they become available again?
Services suspended: from December 17, 2025, to January 11, 2026.
Services available again: starting on January 12, 2026, with the launch of the improved online services.
How do I get a statement of account during this period?
You have until December 17, 2025, to request a statement of account. You will receive more information soon.