Support center
This page provides more information about how to use the improved online services: watch how-to videos, read answers to the most frequently asked questions, and view detailed instructions for each function.
Watch our videos to help you use the improved online services Topics discussed include:
Accounting firms
Take advantage of two phone lines exclusively for personalized guidance:
Processing requests
In order to better meet your needs, see below the best way to contact us depending on your request.
| Service | Contact us |
|---|---|
| Insurance of competency certificate | Meet us in one of our regional offices. |
| Employer registration | Log in the improved onlined services or fill out the registration form below on the CCQ Web site. |
| Monthly reports | Log in the improved onlined services or use the dedicated line for employer : 1 877 973-5383 |
| Creating your new account and linking your file |
Log in the improved onlined services |
| Technical support for the online services | Contact us at 1 888 842-8282 |
Quickly find the answers to the most frequently asked questions.
Where can I view my accrued vacation pay?
The total amount of your next vacation pay is listed in the “Mes heures enregistrées” section under “Mon dossier” in the improved online services.
For now, the accrued amount is not available. The Commission de la construction du Québec (CCQ) is working to improve this section ahead of the upcoming vacation period. In the meantime, you can manually calculate this amount by following the instructions detailed in the article titled “Calculer le montant de la paie de vacances”. It can be found in Bases de connaissances at the top of the page.
Whom do I contact if I can’t find a solution to my problem?
Here are the preferred contact methods for each service:
Technical support for the online services
Call us at 1 888 842-8282.
Creating or linking your online services account
Log in to improved online services.
Watch the how-to videos.
Monthly reports
Log in to improved online services or call the employer help line at 1 877 979-5383.
Registering an employer
Log in to improved online services or fill out the registration form on the CCQ’s website.
Competency certificates
Visit one of our regional offices.
What are the main advantages of the Chantier numériccq?
The first phase of the project, launched in January 2026, has significantly improved many features. For instance, you can now:
This step marks the beginning of a project that will evolve over time. New tools and features will gradually be added to continue to improve your user experience and meet your needs.